Communications News |
ReliaTel Release 2.5.0 Expands Cisco Analysis and Reporting Capabilities...Tone Software Launches Release 2.5 of the ReliaTel VoIP Management Technology With Expanded Cisco Management Capabilities...ANAHEIM, Calif., - Tone Software Corporation, a global provider of comprehensive network monitoring and management solutions for converged telecommunications and IT infrastructures, today announced immediate availability of its ReliaTel® Management Solution 2.5 Release with Cisco analysis and reporting functionality. ReliaTel 2.5 Helps Service Providers Manage a Wider Range of Client Technologies...
“Many MSPs are diversifying their service offerings to better compete in the current market environment, and to do so, they are incorporating support for Cisco IP Telephony systems and network devices into their service portfolio, “ said Amit Kapoor, director of product management, TONE Software. “By expanding the ReliaTel solution to manage virtually every aspect of a converging voice network—across Cisco and numerous other manufacturers’ technologies—Tone Software is ensuring MSPs can cost-effectively meet their clients’ evolving needs and deliver higher value services that grow service revenues.” The ReliaTel 2.5 Release provides management, operations and network staff who are responsible for converging voice networks with increased visibility and control of network elements and the dynamically changing conditions that threaten IP voice quality and service levels. ReliaTel 2.5 Enables Service Providers to Deliver Higher Value Service Offerings... Release 2.5 features voice metrics analysis and reporting functionality for Cisco IP voice equipment, including Cisco Unified Communications Manager 4.x, 5.x and 6.x. The integration of Cisco metric analysis and reporting provides necessary insight into CPU resource levels, memory usage, registered device levels, transcode resource utilization and quality of service (QoS) metrics that must be continuously monitored and managed to ensure service delivery in IP voice networks. Through ReliaTel, MSPs can now better pinpoint, pre-empt and avoid performance and quality degradation across a broader range of IP voice configurations utilized in more client environments. The added capabilities also enable MSPs to seamlessly grow service coverage as their clients adopt cost saving mobility, collaboration and unified communications technologies going forward. “By integrating expanded Cisco functionality, we are providing our MSP customers a comprehensive solution that fully manages all the major voice network vendor products,” said Amit Kapoor, director of strategic marketing programs, Tone Software Corporation. “This makes it possible for MSPs to cost effectively offer their customers comprehensive convergence management services for their entire multi-vendor voice infrastructure through one single vendor-agnostic management platform.” Additional Highlights of Release 2.5.0 Enhancements include: Map Image Layers Aid Operational Visualization and Disaster Planning ReliaTel 2.5.0 provides the ability to specify a layer of custom imagery on the primary map or any saved map location. Users have the option to utilize dynamically loaded and refreshed images from specified sources, or static images of facilities, devices, schematics, drawings, components, etc. Support for customized imagery directly on the ReliaTel Management map enables both Voice and IT staff to more rapidly pinpoint the exact source and location of operational and performance problems that can directly impact user service levels.
Many regional centers are susceptible to a variety of weather conditions or natural disasters that can seriously impact or completely cripple the organization’s ability to conduct business. The ReliaTel 2.5.0 map image layer facility can utilize dynamic Doppler radar image feeds from sources such as the National Weather Service to overlay approaching weather systems on the specified map location, presenting an aggregated view of the impending conditions. As a result, organizations can visualize the potential threat and impact current weather systems may have on specific regional operating centers.
Organizations with operational centers throughout the world can now easily define specific geographic views by saving segments of the global map which contain a specific location at the desired zoom level. Once saved, each map “location” is recalled on demand using the specified name, and instantly displays the specific geographic region, country, city, or location with all defined elements, related connectivity, underlying circuits and topology.
ReliaTel 2.5.0 now supports customizable map profiles and filters to create logical map views that categorize and limit the display of mapped elements to only those elements meeting specific center, entity, or device type criteria. For example, users can display only Sun servers in Los Angeles and New York centers that support manufacturing business units. Users can save all filter criteria (including specific image overlays) to a specific profile name, and then recall the profile on demand to instantly present just the elements meeting the specified filter criteria.
The 2.5.0 Map Facility now provides users with multiple full screen viewing windows to concurrently view several active maps within their primary ReliaTel session. Map windows operate independently and provide full interactive functionality and zoom capabilities, enabling users to size each active window on the desktop as desired, and perform concurrent “stare and compare” activities across multiple active windows.
New map viewing options enable users to select map background features to be displayed or hidden as desired including elevation data, political boundaries, U.S. streets, and U.S. highways. Additional viewing options include hiding links between entities and turning off entity and center icon labels, enabling users to focus their view on only the specific map elements desired.
The ReliaTel 2.5.0 maps now provide easy, right click access to detailed entity attributes, logs, playback, and access pop-up panels, enabling users to immediately view important device and link details without leaving their map session. Through the new map attribute displays, users can expedite diagnostics of operational issues and speed problem resolution.
The 2.5.0 Graphical User Interface enables users to work smarter and faster through streamlined navigation and enhanced interface flexibility, including:
Customizable Alarm Types with optional extended attributes provides users with significantly more alarm-related information, enabling users to easily identify and better relate alarm source, cause, and impact to key business systems and services. Further, Alarm Types provides more meaningful, actionable data about related alarm trends within ReliaTel Alarm Trending reports. Custom Alarm Attributes enable users to immediately access background details within the ReliaTel Alarm Display, without the necessity to seek external background information. Any customized information can be specified including:
As a result, alarm analysis and diagnostics are expedited, intervention activities are initiated more rapidly, problem resolution time is reduced, and staff productivity is increased.
The new ReliaTel Alarm and Performance Composite Report now analyzes and reports expanded variations and comparisons of alarm statistics, enabling users to better identify both operational and procedural issues that impact user efficiency, ongoing maintenance, and overall service delivery. Additional alarm statistics now available include:
Report format options now include HTML, in addition to Excel, Adobe PDF, and CSV (Comma Separated Value).
The graphical Notification and Administration Facility enables ReliaTel users to more rapidly deploy, modify, and maintain their entire ReliaTel managed environment directly through the GUI. Users can quickly establish and maintain automated notification schedules, coverage rules, email templates, pager templates, and escalation conditions for multiple medias including:
ReliaTel supports the ability to receive messages back from the recipient via a two way pager e-mail reply, as well as through the telephone key pad. These responses trigger actions in the ReliaTel notification scripts to remotely perform a variety of activities including acknowledging or clearing alarms, or initiating automated recovery procedures.
ReliaTel 2.5.0 system administrators are provided a full graphical interface to quickly and easily perform ReliaTel center, entity, link, and user administration, including:
The new Notification and Administration facility is fully integrated within the primary ReliaTel web-based interface, putting complete control of all ReliaTel management functions directly at authorized administrators’ fingertips through any standard web browser.
ReliaTel 2.5.0 host platform options include Solaris 9 for SPARC and Linux Red Hat AS 3.0 and 4.0 on Intel based platforms. Database options include Oracle 9i and 10g, or PostgreSQL 8.24.
A complete migration facility is included to streamline release upgrades from prior ReliaTel releases to Release 2.5.0. |
The newly expanded ReliaTel solution further extends the platform’s ability to manage converging multi-vendor IP voice architectures, and builds the value that managed service providers (MSPs) can deliver to their enterprise customers. With this release, ReliaTel enables MSPs to provide a broader range of services and support for clients' converged network infrastructures as new IP-based technologies—for collaboration, workforce mobility and unified communications—become available.
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