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• ReliaTel Convergence Management
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  • Nortel Direct Management
• ReliaTel VoIP QoS Management
  • VoIP Quality Analysis
  • VoIP QoE Management
• ReliaTel Performance Reporting
  • Operations Performance Reporting
  • Voice Traffic & Capacity Reporting
• ReliaTel PBX Monitoring

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• ReliaTel SIP Management

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• AdvanTel Networks
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• ReliaTel VoIP QoS Management
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ReliaTel Automation and Maintenance

Automate VoIP, PBX, & IT Network Management to Increase Service Levels

ReliaTel automates VoIP, PBX, IP Telephony, and IT Network management to speed problem resolution, expedite preventative maintenance, reduce mean time to repair, and improve overall service levels and reliability.

ReliaTel automates both routine maintenance and recovery processes through completely secure responses to potentially high-risk situations. A wide variety of management and administrative tasks are safely and easily automated through ReliaTel, including:

• Automatically acknowledge and clear alarm conditions
• Initiate corrective and / or emergency procedures to revive crippled or failed systems
• Automatically shut down, start up, initialize or activate systems, processes or applications
• Initiate restore or recovery processes based on specific device conditions
• Automatically reset passwords
• Initiate scheduled or periodic maintenance procedures
• Automatically enable local/remote standby or alternative processors in emergency or maintenance situations.

Through ReliaTel automation, users eliminate repetitive tasks, enforce established business processing rules, and reduce human errors.

Customizable automation enables staff to solve recurring problems once, and then automate resolution of all future occurrences at machine speed, rather than human speed, further expediting recovery and service restoration.

Automation Streamlines Operations and Preventative Maintenance

ReliaTel automatically performs scheduled system-wide tests of infrastructure components to validate optimal operation, response, and performance. Interaction with third party tools can also be automated, such as automatic generation of third party trouble tickets or initiation of third party applications.

ReliaTel automation reduces manual intervention and maintains business rules to ensure that the best practices are followed and the best service levels are achieved.