Communications Products

• ReliaTel Convergence Management
  • VoIP Fault & Alarm Monitoring
  • VoIP Performance Management
  • VoIP Operational Knowledge Base
  • Infrastructure Management
  • Automation & Maintenance
  • Managed Systems
  • Nortel Direct Management
• ReliaTel VoIP QoS Management
  • VoIP Quality Analysis
  • VoIP QoE Management
• ReliaTel Performance Reporting
  • Operations Performance Reporting
  • Voice Traffic & Capacity Reporting
• ReliaTel PBX Monitoring

ReliaTel Technology News

• ReliaTel Compliant with IP Office 8
• ReliaTel 4.0 Advanced Dashboards
• ReliaTel SIP Management

ReliaTel Case Studies

• AdvanTel Networks
• Global Network Operations

Download Brochures

• ReliaTel VoIP QoS Management
• ReliaTel Converged Voice Management
• ReliaTel Service Provider Solution

ReliaTel VoIP Operational Knowledge Base

Manage VoIP, PBX, IP Voice, and IT Network Operational Issues with ReliaTel Operational Knowledge Base

The ReliaTel Operational Knowledge Base dynamically delivers critical intelligence on VoIP, PBX, IP Telephony, and converged voice network fault, performance, and quality issues, putting crucial problem resolution information directly at the fingertips of IT, Telecom, and Network staff.

The Knowledge Base is pre-populated with multiple manufacturers’ documented resolution procedures, and instantly provides voice support teams with specific manufacturer suggested actions relevant to the exact fault or condition they are diagnosing.

Users can easily incorporate installation-specific operational procedures and details regarding the device and configuration, including:

• Step by step resolution actions
• Relevant text or schematic documents – both manufacturer and internal
• Hyperlinks to access information stored over the corporate network or internet.

The Knowledge Base delivers a true “single pane of glass” operational control portal for converging voice and data environments – and it’s customizable nature ensures adaptability to any operational environment with any technology mix of VoIP, TDM, and IP Telephony from all major manufacturers.

Through the Operational Knowledge Base, the expertise of both the equipment manufacturer and the installation’s most senior technicians is available to the entire voice support team in a clear, concise manner on a 24x7 basis. As a result, problem resolution is expedited and accuracy is improved, while also reducing converged voice support costs and increasing overall converged voice service levels.