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ReliaTel VoIP QoS Management

Manage VoIP Quality of Service to Ensure VoIP Service Levels

One of the most prevalent issues in VoIP environments today is poor call quality – but, because 60% of VoIP quality problems have nothing to do with the VoIP call server, voice support teams struggle to identify and address the RIGHT quality problems.

ReliaTel VoIP QoS Management is a vendor agnostic solution that manages voice QoS in real-time across VoIP switches, gateways, PBXs, voice mail servers, applications, routers, and call servers from virtually any manufacturer. As the IP voice network evolves, ReliaTel easily adapts to manage the entire convergence technology mix.

Regardless of where experience-affecting IP Telephony issues originate, ReliaTel provides the deep dive metric analysis and integrated remediation tools to monitor, analyze, and resolve quality issues that negatively impact user service levels. Using ReliaTel, voice support teams can quickly answer key questions:

• What are the worst performing VoIP calls and their analytics?
• What is the MOS trend for the last 30 seconds?
• Was there high packet loss occurring on those call paths at that time?
• What overall network traffic and capacity issues are impacting throughput, bandwidth, and quality?
• How are physical network conditions contributing to call quality issues?

Through ReliaTel, voice support teams can proactively address VoIP quality of service issues to optimize voice service levels.