CompuVoice® is the automated, interactive telephone and voice response option for the CompuLert System Management Solution. CompuVoice communicates with CompuLert in real-time, automatically triggering CompuVoice to call out, page, leave voice messages and interactively deliver and obtain information from company personnel, vendors or customers.

CompuVoice automatically contacts from one to several different people and provides automated escalation capabilities which can alter the call process based on the situation, problem severity or time constraints. Using "live" recorded voices and sounds, the CompuVoice state of the art digital voice technology provides personalized, specific information to call recipients.

CompuVoice users create customized actions through the provided scripts, easily modified through a simple fill-in-the-blank user interface accessible from any CompuLert workstation. This easy-to-use interface is a powerful advantage over the other phone type systems that either take much longer to use or require programming experience.

CompuVoice features include:

• Multiple simultaneous telephone line support
• Multiple phone numbers and time ranges per defined user
• Contact group support
• Automatic detection of voice or answering machine/voicemail
• ID and security support
• User definable escalation procedures
• Bi-directional, real-time host message support to link phone calls to host applications
• Switch hook flash for using PBX features like HOLD and TRANSFER
• Automated mechanisms to monitor and control the pending calls
• Alphanumeric paging to automatically send system alert messages to pagers alphanumerically
• Announcement box capabilities enabling announcements to be recorded and played automatically for end-users accessing the Help Desk. These messages can describe the system status, planned maintenance schedules, and other key conditions that would normally result in numerous Help Desk calls.

CompuVoice communicates with CompuLert via a standard Intel-based PC running Windows NT 4.0, Windows 2000, or Windows 2000 Professional. Standard off-the-shelf Dialogic voice cards are used for the telephone interface.

For more detailed information about CompuLert and CompuVoice System Management Solutions, fill out the Product Information Request form. You can also request information by sending email to info@tonesoft.com or call one of our sales representatives at (714) 991-9460.